High quality planed pine timber available in:
Delivery is only available to our local customers in the North East of england, local delivery is £9.99, please select the local delivery option during the checout area.
UK Standard Delivery (Next Working Day)
Our UK Standard delivery service is next working day, including Saturdays. Our dispatch cut off is 4pm, all orders after 4pm will be dispatched the following working day, please note we do not dispatch items over the weekend. We cannot provide delivery times for orders, but all our couriers deliver up until 7pm. If you might not be home on the day of delivery please leave notes in the checkout with a safe place for your order to be left (Please note, all items specified to be left in a safe location are at the buyers discretion, neither our couriers or Maxwells DIY can be held liable for missing or damaged items). If your order does not arrive with you within 1 working days of a dispatch notification, please contact our customer service team. Orders dispatched on a bank holiday will take 2 working days to arrive due to courier collection times. Orders dispatched 1 working day before the bank holiday will be delivered the following working day.
UK Standard Delivery (Fencing)
All of our fencing is dispatched on a Next Working Day service, this does not include our Saturday delivery service. Our dispatch cut off is 4pm, all orders after 4pm will be dispatched the following working day. If you are not home at the time of delivery, the courier will attempt to leave this somewhere safe around your propriety or with a neighbour depending on the size of the order. Orders dispatched on a bank holiday will take 2 working days to arrive due to courier collection times. Orders dispatched 1 working day before the bank holiday will be delivered the following working day.
UK Mainland Pallet Delivery
Our pallets are delivered on a next working day service, the order must be placed before 1pm to guarantee delivery. Large paint orders may take up to 3 working days before delivery can take place. Pallet deliveries must have a signature at the delivery address; orders which cannot be delivered due to no available consignees will be charged for redelivery. Please note: This is a kerbside delivery only. Orders dispatched on a bank holiday will take 2 working days to arrive due to courier collection times. Orders dispatched 1 working day before the bank holiday will be delivered the following working day.
Local Delivery (3-5 Working Days)
If you live in the North East we can deliver large heavy goods such as worktops & sheet material for just £9.99. Please supply us with your telephone number and we will contact you to arrange a delivery date. Delivery time depends on your location.
Collect In Store (Free)
Customers can pay for an item online and collect it free of charge from any of our stores in the North East. Just select the collect in store option during the checkout phase of your purchase and enter the store's address as your requested delivery address. Items will be ready to collect no later than 3 working days from date of purchase. To find you nearest store.....click here
items (including accessories) will need to be returned for full inspection before a refund can be provided, the original delivery cost will not be returned. Partial or damaged item returns that are not fit for resale will receive a partial refund. They must be returned within 30 days.
Products must be returned for testing before refunds or replacements can be provided. All accessories must be returned for so they may sent to the manufacture. This must take place within the given manufacture guarantee time.
Damaged or incorrect items
Maxwells DIY will provide a full, partial refund or replace items. Proof of damage or incorrect items must be provided within 30 days of receiving the item before action can be taken. Incorrect items must be returned before a refund can be provided, alternately we can arrange for a doorstep swap however a signature is required and this service will not be attempted more than once.
We accept all the major credit/debit cards online. Please note we cannot take credit/debit card orders over the telephone due to security reasons.
Online customers can also pay by Paypal. Just look for the Paypal option during the check out phase. Please note that Paypal will not supply us with your telephone number which we may need to contact you regarding your order. Please remember to leave your telephone number in the notes section during checkout.
We also accept BACS payments or bank transfers, please contact 0191 5871708 for more information.
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