Delivery, Returns & Refunds

Named Day Delivery:

  • This is a Monday to Friday delivery service
  • Dispatch cut off is 4pm, orders will be dispatched 1 working day before your chosen delivery date. 
  • We do not process orders on Saturday or Sunday.
  • A text message or email may be sent on the day of delivery to confirm delivery however this is not guaranteed
  • Deliveries do not require a signature and can be left in a safe location or with a neighbour
  • All items specified to be left in a safe location are at the buyers discretion

 

2-3 Working Day Delivery:

  • This service is for orders with a combined weight of less than 3kg 
  • Orders take up to 3 working days (including saturdays)
  • Orders will not be processed or delivered on a Sunday
  • No tracking information is available for this service

 

Free Delivery Orders Over £50

  • This service is a 3 working day service including Saturdays
  • If your order is eligible for free delivery it will appear in the delivery options section during checkout
  • Large heavy and bulky items are likely to be ineligible for this service.
  • There is a basket weight limit of 30kg

 

 UK Mainland Pallet Delivery:

  • Pallet orders are dispatched on a next working day service
  • Order must be placed before 1pm to guarantee delivery
  • Large paint orders may take up to 3 working days before delivery can take place.
  • Pallet deliveries must have a signature at the delivery address
  • Orders which cannot be delivered due to no available consignees will be charged for redelivery
  • This is a kerbside delivery only


Local Delivery 3-5 Working Days:

  • North East Postcodes only (NE, SR, DH, DL, TS)
  • Flat rate of £9.99
  • Free over £200
  • Telephone number required to arrange delivery date
  • Delivery time depends on your location in the North East

 

Collect In Store (Free)

  • Customers can pay for an item online and collect it free of charge from any of our stores in the North East
  • You will receive email confirmation of when your order will be ready to collect from your local store
  • It may take up to 5 working days for your order to be ready to collect as not all products are stocked
  • Refunds for collect in store orders cannot be issued in store

 

Returns:


Unwanted items

  • All items (including accessories) will need to be returned for full inspection before a refund can be provided, the original delivery cost will not be returned.
  • We will not cover the cost of returning the item to any Maxwells DIY store or warehouse 
  • We can arrange collection from your address for a fee, prices may vary depending on item/s 
  • Partial or damaged item returns that are not fit for resale will receive a partial refund.
  • They must be returned within 30 days. 

 

Electrical Faults

  • Products must be returned for testing before refunds or replacements can be provided.
  • All accessories must be returned for so they may sent to the manufacture.
  • This must take place within the given manufacture guarantee time.   

 

Damaged or incorrect items

  • Maxwells DIY will provide a full, partial refund or replace items.
  • Proof of damage or incorrect items must be provided within 30 days of receiving the item before action can be taken.
  • Incorrect items must be returned before a refund can be provided, alternately we can arrange for a doorstep swap however a signature is required and this service will not be attempted more than once. 

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