Delivery, Returns & Refunds

Named Day Delivery:

  • This is a guaranteed Monday to Friday delivery service 
  • Dispatch cut off is 3.30pm, orders will be dispatched 1 working day before your chosen delivery date. 
  • We do not process orders on Saturday, Sunday
  • Orders processed on a bank holiday will be delivered on the second following working day
  • A text message or email may be sent with full tracking information however this is delivery however this is not guaranteed
  • Deliveries do not require a signature and can be left in a safe location or with a neighbor
  • All items specified to be left in a safe location are at the buyers discretion

 

Economy Delivery:

  • This is a Monday to Friday delivery service
  • Orders take up to 3 working days 
  • Orders will not be processed or delivered on a Sunday or bank holidays
  • A text message or email may be sent on the day of delivery to confirm delivery however this is not guaranteed
  • Tracking information is available for this service
  • Deliveries do not require a signature and can be left in a safe location or with a neighbor
  • All items specified to be left in a safe location are at the buyers discretion

 

2-3 Working Day Delivery:

  • This service is for orders with a combined weight of less than 3kg 
  • Orders take up to 3 working days (including Saturdays)
  • Orders will not be processed or delivered on a Sunday
  • Tracking information is available for this service


UK Mainland Pallet Delivery:

  • Pallet orders are dispatched on a next working day service
  • Order must be placed before 1pm to guarantee delivery
  • Large paint orders may take up to 3 working days before delivery can take place.
  • Pallet deliveries must have a signature at the delivery address
  • Orders which cannot be delivered due to no available consignees will be charged for re-delivery
  • This is a kerbside delivery only


Local Delivery 3-5 Working Days:

  • North East Postcodes only (NE, SR, DH, DL, TS)
  • Flat rate of £9.99
  • Free over £200
  • Telephone number required to arrange delivery date
  • Delivery time depends on your location in the North East

 

Returns:


Unwanted items

  • All items (including accessories) will need to be returned for full inspection before a refund can be provided, the original delivery cost will not be returned.
  • We will not cover the cost of returning the item to any Maxwells DIY store or warehouse 
  • We can arrange collection from your address for a fee, prices may vary depending on item 
  • Partial or damaged item returns that are not fit for resale will receive a partial refund.
  • They must be returned within 30 days. 
  • Special orders items are subject to 20% restocking charge
  • If the order has been refused whilst the delivery is attempted the delivery funds paid will not be returned 

 

Electrical Faults

  • Products must be returned for testing before refunds or replacements can be provided.
  • All accessories must be returned for so they may sent to the manufacture.
  • This must take place within the given manufacture guarantee time.   

 

Damaged or incorrect items

  • Maxwells DIY will provide a full, partial refund or replace items.
  • Proof of damage or incorrect items must be provided within 30 days of receiving the item before action can be taken.
  • Incorrect items must be returned before a refund can be provided, alternately we can arrange for a doorstep swap however a signature is required and this service will not be attempted more than once.

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