We are still accepting and dispatching orders during lockdown

Delivery, Returns & Refunds

Named Day Delivery:

  • This is a Monday to Friday delivery service 
  • Deliveries will take place between 9 am and 7:30 pm 
  • We cannot provide a delivery time prior to the delivery day
  • Dispatch cut off is 2:30 pm, orders will be dispatched 1 working day before your chosen delivery date
  • We do not process orders on Saturday or Sunday
  • Orders processed on a bank holiday will be delivered on the second following working day
  • A text message or email may be sent with full tracking information however, this is not guaranteed
  • Deliveries do not require a signature and can be left in a safe location or with a neighbour
  • All items specified to be left in a safe location are at the buyer's discretion

 

 Named AM Delivery:

  • This is a Monday to Friday delivery service 
  • Delivery will take place take place before 12 pm
  • Dispatch cut off is 2:30 pm, orders will be dispatched 1 working day before your chosen delivery date
  • We do not process orders on Saturday or Sunday 
  • Orders processed on a bank holiday will be delivered on the second following working day
  • A text message or email may be sent with full tracking information however, this is not guaranteed
  • Deliveries do not require a signature and can be left in a safe location or with a neighbour
  • All items specified to be left in a safe location are at the buyer's discretion

 

Saturday Delivery:

  • Dispatch cut off is 2:30 pm on Friday, orders will be dispatched 1 working day before your chosen delivery date. 
  • A text message or email may be sent with full tracking information however, this is not guaranteed
  • Deliveries do not require a signature and can be left in a safe location or with a neighbour
  • All items specified to be left in a safe location are at the buyer's discretion

 

Economy Delivery:

  • This is a Monday to Friday delivery service
  • Once dispatched orders can take up to 4 working days to receive
  • Orders will not be processed or delivered on a Saturday, Sunday or bank holidays
  • A text message or email may be sent on the day of delivery to confirm delivery however, this is not guaranteed
  • Tracking information is available for this service
  • Deliveries do not require a signature and can be left in a safe location or with a neighbour
  • All items specified to be left in a safe location are at the buyer's discretion


Bulk Delivery:

  • Order must be placed before 12 pm to guarantee delivery
  • Bulk deliveries must have a signature at the delivery address
  • Orders which cannot be delivered due to no available consignees will be charged for re-delivery
  • This is a kerbside delivery only
  • We require a telephone number for this service


Local Delivery 3-7 Working Days:

  • Flat rate of £10
  • Free over £200
  • Telephone number required
  • Delivery time depends on your location in the North East
  • Delivery to the following North East Postcodes only;

- DH1, DH2, DH3, DH4, DH5, DH6, DH7, DH8, DH9, DH97, DH99

- DL4, DL5, DL12, DL14, DL15, DL16, DL17

- NE1, NE2, NE3, NE4, NE5, NE6, NE7, NE8, NE9, NE10, NE11, NE12, NE13, NE14, NE15, NE16, NE21, NE22, NE23, NE24,

 NE25, NE26, NE27, NE28, NE29, NE30, NE31, NE32, NE33, NE34, NE35, NE36, NE37, NE38, NE61, NE62, NE63, NE64

- SR1, SR2, SR3, SR4, SR5, SR6, SR7, SR8

- TS20, TS21, TS22, TS23, TS24, TS25, TS26, TS27, TS28, TS29

 

Returns:


Unwanted items

  • All items (including accessories) will need to be returned for full inspection before a refund can be provided, the original delivery cost will not be returned
  • We will not cover the cost of returning the item to any Maxwells DIY store or warehouse 
  • We can arrange collection from your address for a fee, prices may vary depending on the item 
  • Partial or damaged item returns that are not fit for resale will receive a partial refund
  • They must be returned within 30 days
  • Special orders items are subject to 20% restocking charge
  • If the order has been refused or cancelled after dispatch, the delivery charge paid will not be refunded 

 

Electrical Faults

  • Products must be returned for testing before refunds or replacements can be provided
  • All accessories must be returned for so they may be sent to the manufacturer
  • This must take place within the given manufacture guarantee time

 

Damaged or incorrect items

  • Maxwells DIY will provide a full, partial refund or replace items
  • Proof of damage or incorrect items (a photo of the items) must be provided within 30 days of receiving the item before action can be taken
  • Incorrect items must be returned before a refund can be provided, alternatively we can arrange for a doorstep swap, however, a signature is required and this service will not be attempted more than once

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