FAQ's

When will I receive my delivery?

This depends on the delivery option you've selected, this information can be found on your confirmation & dispatch emails. Please click here for information on your selected delivery method.


Can I collect my order in-store?

Anything purchased online can be collected from any of our 10 locations in the North East for free. As some stores may not stock items sold online, they may take up to 5 days before they are available. You will be provided with a collection date and a further email once it's on it's way.  


What does my order status mean?

Payment received - We have received your order 

Awaiting dispatched - Our warehouse is prepping your order for delivery 

Dispatched - Your order has now been handed to our couriers are should arrive with you shortly 

Ready for in-store collection - Your order is now waiting for collection from your chosen location 

 

 


 

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